Service-Specific FAQs

Welcome. You may be considering whether counselling with me would be the right fit for you. This page is designed to answer some of the questions that you may have before taking the next step.

Many choose to start off with a 30-minute consultation for RM50, where I can understand your situation better and direct you to the right option that would best suit your needs.

Click to explore FAQ sections

General Questions

  • I'm Han Yang, a Malaysian registered counsellor (KB12632, PA12243) based in Petaling Jaya. I'm passionate about helping people to love well and live well. I provide in-person and online relationship counselling for couples and individuals.

    I hold a Master of Counselling qualification, and have undergone specialised training for couples therapy in Emotionally Focused Therapy and Andolfi's Intergenerational Couples Therapy. I am also a certified PREPARE/ENRICH assessment facilitator, which equips me to administer and interpret the assessment results for premarital work.

    My work in relationship counselling is informed by the theoretical framework of attachment styles, incorporated into my work with adults who struggle with dating and relationships. I offer a Singles Empowerment Group, which helps individuals to understand their dating and relationship patterns, as well as individual counselling that is personalised to you.

  • Emotionally Focused Therapy (EFT) for couple counselling, which uncovers negative cycles and works with the layers of emotions that lie underneath. Together, we will explore new ways of relating to one another.

    Acceptance and Commitment Therapy (ACT) for individual counselling, which helps you develop an effective relationship with difficult thoughts and feelings while moving toward what matters to you.

    I also incorporate Mindfulness practices, Solution Focused Brief Therapy, Cognitive Behavioural Therapy, and Career/Employee Assistance principles, where suitable, to assist clients with a variety of challenges that may be overlapping with relationship struggles.

  • Sessions are mainly conducted in English, and can be mixed with Bahasa Malaysia as needed. I can understand and speak simple Mandarin, though English would be the main language of communication.

  • Yes. Everything you share with me is kept confidential, except in rare cases such as when there's a risk of harm to yourself or others, or when required by law. These limits to confidentiality will be explained clearly before starting counselling.

  • Online counselling is carried out via video call on the Safetalk platform. Some clients prefer this as it can feel more comfortable to attend counselling from your own space and is more accessible, especially if you're based outside Klang Valley or travel often.

    In-person sessions can provide a stronger sense of connection and grounding for some, and is recommended for couples work where being in the same physical space together with the counsellor matters more.

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30-Min Consultation

  • The consultation session is a 30-minute online video call where we can get to know each other and explore what brings you to counselling.

    During this session, you can share any concerns or questions you have, and figure out if you feel comfortable working with me. I will try my best to clarify your queries and explain further about what to expect for counselling.

    While consultation is optional before starting counselling, it is encouraged since it can help you in making an informed decision.

  • After making a booking for the call, I will provide you with an informed consent and some questions to reflect on. This will help you be prepared for the 30-minute conversation.

    During the call, we'll talk through what's bringing you in and explore what might be most helpful for your situation.

  • No. If I don't think I'm the right fit, I'll say so and where possible refer you to someone who may be a better fit.

    If you decide I'm not the right fit, that's an equally good outcome of the consultation - it would be better to find out in 30 minutes than three sessions in.

  • My consultation slots may be limited as I reserve some availability for ongoing clients. If you are unable to find a suitable time slot on the booking link, please reach out to me directly on Whatsapp, and I will do my best to arrange a suitable time with you.

  • You are welcome to book a counselling session directly if you are already certain about starting counselling with me. The consultation is encouraged but optional. If you'd like to make a booking for counselling, please reach out to me directly on Whatsapp.

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Couple Counselling

  • Couple counselling is a process where both partners work together with a trained counsellor to better understand and navigate the challenges in your relationship. It is a confidential space where both of you can express yourselves openly, explore the underlying dynamics in your relationship, and work toward stronger connection.

    In my work with couples, I draw primarily from Emotionally Focused Therapy (EFT), which uncovers negative cycles and works with the layers of emotions that lie underneath. Rather than assigning blame to either sides, we will slow down, take a step back and understand the patterns that have been keeping you stuck. Together, we will explore new ways of relating to one another.

  • Couple counselling is intended for any form of committed couple - married, engaged, dating, or long-term partners. Common reasons for attending counselling may include communication breakdown, recurring conflict, loss of connection, trust issues, or challenges navigating life transitions.

    With that said, some couples come simply because something feels off and they can't fix it on their own. You don't need to be on the brink of breakup or divorce to benefit. Coming in to counselling sooner often leads to quicker and better outcomes.

  • In the first few sessions, we'll get to know each other and understand what's bringing you in. This often includes meeting as a couple as well as having some individual sessions with each of you, so I can hear both shared and personal perspectives.

    Throughout our work, we'll be focusing on the relationship patterns and cycles happening between you. Rather than just talking about the content of your disagreements, we'll slow down to understand what's really happening underneath, especially the emotions and longings that drive repeating cycles. This is where the deeper work takes place, and where meaningful shifts can happen.

  • I generally see couples for 6–10 sessions, although this may be shorter or longer depending on the complexity of the case.

    The 3-session package (RM800) would be a good way to get started on this process, giving us some time to start understanding the patterns in the relationship and see some initial changes.

  • Each session is RM300 (75 minutes), with the option of RM800 for a 3-session package. Sessions are available in-person at Petaling Jaya (recommended) or online.

  • First of all, I want to acknowledge that this is a very common scenario. I have spoken to many partners who are faced with this situation.

    My honest response: I won't pressure your partner, and neither should you - counselling doesn't work well with coercion. I've written a blogpost specifically on this topic where I share about what you can do if your partner is unwilling.

  • The short answer is - it depends. Many factors come into play, including how long the difficulties have remain unresolved, the complexity of the dynamics, and how willing both partners are to engage in the counselling process. The counsellor-client fit also plays an important role, which is why I recommend clients to start with a consultation first before committing to counselling.

    What counselling can do is help you both understand what's really happening, work through the patterns and emotions that have kept you stuck, and create real opportunities for connection. Couples who are willing to open up and be engaged in the process are more likely to find their way back to each other.

  • Couples counselling is designed to help couples who want to rebuild and reconnect. It assumes that both of you are committed to working on the relationship.

    If one or both of you are seriously considering divorce or have significant doubts about staying in the relationship, discernment counselling may be a better fit to find clarity about what each of you want before going for couples counselling.

    If you're not sure, we can discuss what's the right option for your situation in a consultation. While I do not offer discernment counselling, I can provide you with some referral options.

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Pre-Marital Counselling

  • Prepare/Enrich is the most widely-researched premarital assessment tool in the world, used by over 5 million couples globally. You will both complete a confidential online questionnaire covering everything from communication and conflict styles to finances, family expectations, intimacy, and life goals.

    Subsequently, we will work through the results and relevant activities together across four sessions. It surfaces what you already know, what you don't, and the topics couples often realise they've never actually discussed. Research shows that couples who go through Prepare/Enrich reduce their risk for divorce by 31%.

  • If you are currently engaged, or a couple that is considering marriage in the near future, premarital counselling can be helpful to deepen your understanding of each other, bring up important topics you may not have explored yet, and build a stronger foundation before you say 'I do.'

  • The package is RM1,200 which includes the Prepare/Enrich online assessment to be completed by both of you, the official personalised results report, a couples workbook, and four 75-minute sessions.

    Sessions are available in-person at Petaling Jaya or online. There is no individual session pricing as it's designed exclusively as a couple program.

  • In Session 1, I will explain and provide an interpretation of the Prepare/Enrich assessment results with both of you.

    Based on the themes uncovered in the assessment, we will work through relevant exercises in the couple workbook provided in Sessions 2-4 together. Each session will be 75 minutes.

  • In pre-marital counselling, couples discover things about each other that they hadn't yet explored together - assumptions, expectations, and important conversations that often surface for the first time. The goal isn't to score the relationship, but to give you a stronger foundation before marriage.

  • Premarital counselling can be a helpful start regardless of the current state of your relationship. If you have no major concerns, it's a meaningful way to deepen your relationship and prepare well for marriage.

    If there are significant issues, the benefit of working with a couples counsellor is that I'm well-versed in working through challenging dynamics in the relationship. We can identify what's going on and explore how to work through it before the wedding. Either way, you will leave with a clearer understanding of your relationship and what to focus on going forward.

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Individual Counselling

  • Individual counselling is a confidential space where we work together to explore what's going on for you - whether it's relationship difficulties, emotional struggles, or simply a sense that something isn't quite right.

    In my work with individuals, I draw primarily from Acceptance and Commitment Therapy (ACT), which helps you develop an effective relationship with difficult thoughts and feelings while moving toward what matters to you. It is not about me telling you what to do, rather, it will be a collaborative process where I support you in making sense of what’s going on, identifying what matters to you, and figuring out your next steps.

  • I provide individual counselling primarily for adults who are going through various relationship difficulties and emotional struggles.

    As a former corporate worker and presently an Employee Assistance Program (EAP) consultant, I understand the difficulty in navigating present-day work and career challenges, which can be relevant given how work can overlap with our personal life.

  • I generally see clients for 6–10 sessions, although this may be shorter or longer depending on the complexity of the case.

    The 3-session package (RM550) would be a good way to get started on this process, giving us some time to start making sense of your situation, thoughts and feelings, and support you in identifying your initial steps forward.

  • Individual sessions are RM200 (60 minutes), or RM550 for a 3-session package. Available in-person at Petaling Jaya or online.

  • That's completely okay, and can be the case early on in counselling. My role involves helping you to identify what matters to you to work on, and it is okay even if it takes time.

  • Counselling is a safe space to explore your emotions. If the emotions come with tears, this is something we will allow space for. It is okay for us to not feel okay.

    You do not have to go too deep all at once - we can take our time, and there is no need to rush.

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Singles Empowerment Group

  • The Singles Empowerment Group is a therapist-led group for single adults who want to better understand their patterns in dating and relationships. Rather than offering dating strategies or matchmaking, the group is a space to help you understand your emotional experiences, ways of relating interpersonally, and the cycles you may find yourself repeating.

    It is designed for those who feel stuck in dating - whether it be repeating patterns, dating burnout, push-pull dynamics, anxiety, or self-doubt.

    To benefit from the group, members should be open to self-reflection and engaging with others respectfully. It is not suitable for those currently in crisis or experiencing significant emotional distress, where individual support would be more appropriate.

  • The group runs over 6 sessions, 2 hours each, on Sundays at a private workspace in Petaling Jaya. Total investment is RM900 (RM75/hour).

    Full upfront payment is required upon committing to join the group, and members are expected to attend all 6 sessions to support continuity and emotional safety within the closed group.

  • You can read more about the group format, what it is and isn't, and other FAQs on the dedicated page here.

    If you're considering joining, the next step would be to arrange for a free 30-minute screening call.

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Administrative Matters

  • All bookings are made through Safetalk, which is a secure telehealth platform that I use.

    • For consultation sessions, please refer to these steps to make a booking.

    • For counselling sessions, the booking will be made on my end. You may reach out to me on Whatsapp.

  • Full payment must be made within 24 hours of booking on Safetalk, or the session will be cancelled. You may reschedule at least 48 hours before the session.

    No-shows or late arrival for sessions (without prior notice) 20 minutes after the appointment time may be considered as no-show and charged the full session fee.

    A separate payment policy is applicable for Singles Empowerment Group. The details will be communicated to you in advance before signing up.

  • No-shows or late arrival for sessions (without sufficient prior notice) 20 minutes after the appointment time may be considered as no-show and charged the full session fee, at the counsellor's discretion.

  • Genuine emergencies happen, and will be considered on a case-by-case basis. Please Whatsapp me directly as early as you can. 'Forgot,' 'Busy,' or 'Didn't feel like it' do not qualify.

  • Wednesday - Sunday (including public holidays), 9AM to 6PM.

    Please note that I do not accept walk-ins. All appointments are scheduled in advance.

  • My location is at Centum Office Suites, Ara Damansara, Petaling Jaya. The full address and access instructions will be provided along with your booking confirmation.

  • Payment is handled through the Safetalk platform, which accepts bank transfer or QR payment. Full payment is required within 24 hours of booking, otherwise the slot will be released.

  • A stable internet connection, a private space where you won't be interrupted, a device with camera and microphone (using a PC/laptop is preferable), and headphones for privacy and audio quality. Sessions are conducted on the Safetalk platform; no separate app or software installation required.

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Crisis Resources

These consultation and counselling services are not a crisis intervention or emergency service. If you are in immediate distress or believe you may be at risk of harm to yourself or others, please contact a crisis or emergency hotline below:

  • Emergency Hotline: 999

  • Talian HEAL: 15555

  • Befrienders KL: 03-7627 2929

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Your Healing Journey Can Begin Today

Every strong relationship begins with understanding and the courage to take the first step.